Frequently Asked Questions.
01. Orders & Payments
How do I place an order?
Simply browse our collection, select your preferred size and style, add the item to your cart, and proceed to checkout. Follow the payment instructions to complete your order securely.
What payment methods do you accept?
We accept major debit and credit cards along with other secure payment methods available at checkout.
Can I change or cancel my order after placing it?
If your order has not yet been processed or dispatched, please contact our customer support team as soon as possible. We will do our best to assist you.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.
02. Shipping & Delivery
How long does delivery take?
Delivery times vary depending on your location. Estimated delivery times will be displayed during checkout and in your order confirmation email.
Do you provide tracking information?
Yes. Once your order has been dispatched, you will receive tracking details so you can monitor your shipment.
Do you ship internationally?
We aim to serve customers worldwide. Available shipping destinations and rates can be viewed during checkout.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will investigate the shipment status for you.
03. Products & Sizing
How do I choose the correct abaya size?
Please refer to our Size Guide for detailed measurements and sizing recommendations. If you need additional assistance, our team will be happy to help.
Will the colour of the product match the photos?
We strive to display colours as accurately as possible. However, slight variations may occur due to screen settings and lighting conditions.
What fabrics are used in your abayas?
Our collection features carefully selected fabrics chosen for their comfort, quality, durability and elegant drape. Fabric details can be found on each product page.
Are your abayas suitable for special occasions?
Yes. We offer a range of styles suitable for everyday wear, work, Eid celebrations, weddings, Nikah ceremonies and other special occasions.
04. Returns & Exchanges
What is your return policy?
Items may be returned within the timeframe specified in our Returns Policy, provided they are unworn, unused and in their original condition.
Can I exchange an item for a different size?
Yes, subject to stock availability. Please contact our customer support team to arrange an exchange.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order and provide photos of the issue. We will work quickly to resolve it.
How long does it take to process a refund?
Once your return has been received and approved, refunds are typically processed within a few business days. The exact time may vary depending on your payment provider.
